Privacy policy

Effective Date: 10 April 2025


At Riccione, we respect your privacy and are committed to protecting the personal data you provide us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, contact customer service, or interact with our showroom or delivery team.

By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

We collect personal information to provide you with a smooth and efficient shopping experience, including:

a. Personal Identification Information

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Billing address


b. Order and Payment Information

  • Product selections
  • Purchase history
  • Payment method (Note: payment data is processed securely by our payment gateway provider—we do not store credit card details)


c. Technical & Usage Information

  • IP address
  • Browser type
  • Device type
  • Website activity (e.g., pages visited, cart behavior)


d. Other Interactions

  • Customer service inquiries via email or Live Chat
  • Showroom appointment requests or feedback forms
  • Product Issue Form submissions

 

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders
  • To provide delivery and installation services
  • To respond to your inquiries or support requests
  • To send order confirmations, invoices, and shipping updates
  • To personalize your shopping experience and recommend products
  • To improve our website, products, and services
  • To send occasional promotional or service emails (only if you’ve opted in)

 

3. How We Share Your Information

We do not sell or rent your personal data. We may share your information with:

  • Logistics and delivery partners for order fulfillment
  • Payment processors to securely handle transactions
  • Customer service tools (e.g. Live Chat)
  • IT service providers for website hosting and security
  • Legal authorities, only if required by law or to protect our rights

All third-party service providers are contractually bound to protect your data and use it only for the specified purpose.

 

4. Data Security

We take appropriate technical and organizational measures to protect your information, including:

  • Secure Socket Layer (SSL) encryption
  • Restricted access to sensitive data
  • Regular system updates and monitoring

However, no method of transmission over the internet is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

 

5. Your Rights & Choices

You have the right to:

  • Access and update your personal information
  • Request deletion of your personal data (where applicable)
  • Opt-out of marketing communications at any time

To make such requests, please contact us at riccione@riccione.asia.

 

6. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience and collect usage analytics. Cookies help us:

  • Remember your cart and preferences
  • Analyze site traffic and performance
  • Offer a more personalized experience

You can manage or disable cookies through your browser settings.

 

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

 

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

 

9. Third-Party Links

Our website may contain links to external sites (e.g., Waze, Google Maps). We are not responsible for the privacy practices of these third-party websites.

 

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated effective date.

 

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

📧 Email: riccione@riccione.asia

🏢 Address: 23-5, Jalan Setia Prima S U13/S, Setia Alam, Seksyen U13, 40170 Shah Alam, Selangor, Malaysia

🌐 Website: www.riccione.asia