Cancellation policy

At Riccione, we take pride in delivering quality craftsmanship and a smooth customer experience from the moment you place your order. Our furniture is carefully selected, packed, and prepared according to each customer’s specifications, especially for made-to-order or backordered items.

Due to the nature of our business and the preparation process involved, we maintain a strict cancellation policy as outlined below:

 

1. General Cancellation Terms

Once an order is confirmed and payment is processed, cancellations are not permitted for the following reasons:

• Change of mind
• Wrong item, size, or color selected
• Found a similar item elsewhere
• Decided not to proceed with furniture purchase
• Delays caused by third-party logistics or festive seasons (within reasonable time)

We encourage customers to double-check their order details—including product, quantity, color, and delivery address—before completing the checkout process.

 

2. Modifications After Purchase

We understand that you may occasionally need to make changes. The following adjustments are allowed within 24 hours of placing your order:

• Updating delivery address
• Requesting split delivery
• Providing additional delivery instructions

Please email us at riccione@riccione.asia or reach out via Live Chat, along with your order number. We will do our best to accommodate your request. However, once the 24-hour window has passed, changes may no longer be possible.

 

3. Order Cancellation Due to Production or Delivery Delays

In rare circumstances, we may not be able to fulfill an order due to:

• Unexpected production or inventory issues
• Inability to meet the promised availability or delivery timeline

If this occurs:

• You will be notified by our customer service team with an updated timeline or alternative options.
• If you choose not to proceed, you may request a full refund for the affected items.

 

4. Cancellation of Made-to-Order or Backordered Items

Made-to-order items are custom-crafted or specially ordered to your preferences. As such:

• No cancellations are accepted once your order has been confirmed and processed.
• This policy also applies to backordered items awaiting restock or manufacturing.

We invest time and resources to ensure every custom item is built to your order—cancellation would result in loss of production and material costs, which is why we must strictly enforce this rule.

 

5. Delivery-Related Cancellations

If your order has already been dispatched or is in transit, it cannot be cancelled. If you reject the delivery at the point of arrival for non-defective reasons:

• You will be charged for the full delivery fee, including any re-delivery or return-to-warehouse charges.
• The order will be treated as fulfilled and not eligible for a refund or return unless a manufacturing defect is present.

 

6. Force Majeure Cancellations

Riccione reserves the right to cancel any order in the event of circumstances beyond our control, including but not limited to:

• Natural disasters
• Transportation or supply chain disruptions
• Factory closure or unforeseen inventory loss
• Political instability or regulatory restrictions

In such cases, customers will be offered the choice of:

• A full refund, or
• Rescheduling the order for a later delivery date

 

7. How to Request a Cancellation (If Eligible)

If your situation falls under one of the approved exceptions, please contact our support team within 24 hours:

• 📧 Email: riccione@riccione.asia

• 💬 Live Chat: Available during business hours

• 📌 Provide your order number, full name, and a brief explanation

Our team will respond within 1–2 working days with confirmation of your request status.

 

8. Final Note

By placing an order with Riccione, you acknowledge and agree to our Cancellation Policy. We truly value your business and are always here to help you make confident and informed purchasing decisions.